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The workshops
"It is with great pleasure that we welcome you to the workshops of Maison Lepage, because each piece of jewelry and each timepiece deserves the greatest care... "
Maud Janet, Workshop Manager Lille
OUR TEAMS WELCOME YOU...
The workshops are pleased to welcome you from Tuesday to Saturday at the Maison Lepage.
In order to prepare for your visit, we ask you to prepare certain elements to make your visit more fluid.
Gold redemption: Please bring a proof of address less than 3 months old and an ID card.
Watch and jewel under warranty : please bring the warranty card of your jewel or watch
Mailing : please send us your jewel or your watch with your contact information (name, phone number, email address and postal address) and the reason of the sending.
OUR SERVICES AND JEWELRY
OUR SERVICES AND WATCHMAKING SERVICES
GOOD TO KNOW
Warranty: a distinction is made between manufacturing defects and defects of use, indeed the first is covered by the warranty, while the second is your responsibility and can not be covered by the warranty.
When your jewel or watch is still under warranty and requires an intervention, it is returned directly to the brand. The warranty covers manufacturing defects but not defects in use, it applies provided that the diagnosis reveals a manufacturing defect, not a defect in use. If a defect of use is found, an estimate will be made and will be proposed to you.
Quotations: procedures and deadlines
When you drop off your jewel or your watch at the workshop, you will receive a deposit slip containing the essential information and characteristics of the intervention. You will also find the maximum date for sending the estimate.
Deposit of a jewel at the workshops : about 2 weeks to receive the quote
Deposit of a watch at the workshops : about 3 weeks to receive the quote
The estimate provided by the House of origin of the jewel or the watch is sent directly to your mailbox. If you accept it, you must validate it by replying to the email. You will then receive a notice of receipt from our workshops, the date of sending being taken as proof.
The intervention time is always announced in the estimate, it is usually 4 to 6 weeks, so it is useless to come back to the workshops before the indicated date because we will unfortunately not have any additional information to give you.
When your watch or jewel is returned to our workshop, you will receive an email informing you of its availability. You can then come and pick it up, but you must have the deposit slip that was given to you when you entrusted your property to us.
If you need to contact our workshops, you can send an email directly to the department concerned, depending on the store where you have deposited your watch or jewel. You will find all the useful contacts at the bottom of this page!